Return Policy

At Nebari Bonsai Supply, customer satisfaction is important to us. Because many of the products we sell are specialized bonsai supplies, our return policy is designed to be fair to both our customers and our business.

Incorrect, Damaged, or Defective Orders

If we shipped the wrong item, or if your order arrives damaged or defective due to an error on our end, we will do our best to make it right. Please contact us as soon as possible after receiving your order and include photos of the item and packaging so we can review the issue and resolve it quickly. If a return is required due to our error, we will provide a prepaid return shipping label and cover all related return shipping costs.

Returns for Customer Preference or Ordering Errors

If you accidentally ordered the wrong product, changed your mind, or no longer need the item, we are happy to review return requests for eligible items. Return requests for these situations must be submitted within 14 days of delivery with a 10% restocking fee. In these cases, return shipping costs are the responsibility of the customer.

To qualify for a return:

• The item must be safely repackaged and returned at your expense.
• The product must arrive back in its original, unused, and resellable condition.
• Original shipping charges are non-refundable unless the return is the result of our error.

Non-Returnable Items

For safety, quality control, and product integrity reasons, the following items are not eligible for return once opened or used:

• Fertilizers
• Cut paste
• Bonsai soil and soil components
• Any product that has been opened, used, altered, or damaged after delivery
• Clearance, discounted, or final sale items unless they arrive damaged or incorrect

Questions About a Return?

If you have any questions regarding a return request, please contact us and we will be happy to assist you.